Call Us: 1-800-274-0609

ARTWORK 

  • All artwork should be sent to art@colorcup.com
  • We will match as close as possible any PMS color at no charge. 
  • Multi-color imprints may have registration issues. It is acceptable to have 1/16" movement in colors either way. We always try to keep this at a minimum.  
  • Art proofs are typically sent via email within 24 hours of PO & artwork receipt.  Simply reply to your proof to approve it for production or request changes. 
  • Format: 
    • We prefer EPS, PDF or AI version CS5 or lower.
    • All multicolor imprints should be Vector based.
  • Fonts:
    • All fonts need to be saved as outlines/curves.
    • Small text (8 point) or lower may not print clean
  • Artwork is kept on file for aproximately 2-3 years. 

 

SHIPPING

  • All items ship FOB Texas 
  • We ship all orders UPS Ground unless other arrangements are made prior to order completion.  We can ship 3rd party on your account for no additional charge. 
  • Drop shipping direct to your customer is available at no charge. 
  • All quoted delivery costs are estimates. 
  • We will ship international as long as you provide all documentiation & schedule pick ups/delivieries.  
  • Once your order ships we are not responsible for delivery issues with the carrier.  

PRODUCT 

  • Stadium & frost flex cups are top rack dishwasher safe. 
  • Lids & straws are available for all drinkware items at an addtional charge. 
  • Paper cups are poly-coated, not double walled.  
  • Imprint will be on one side unless specified on purchase order.  There is no charge for 2nd side  imprint on single color jobs.
  • Multi-color imprints are available.  Please email your artwork to customerservice@colorcup.com so we can determine the best method for printing your multi-color or full color imprints.  
  • Color changing items change color when ICE cold beverages are added to the cup.  The colder the beverage, the more vibrant the color.  Room temperature liquid will not prompt a color change.  

GENERAL

  • Standard production time is 5-7 business days after proof approval.  On SC stadium cups production time is 3-4 weeks from proof approval.  On ENV stadium cups standard production time is 10-12 business days. 
  • There is no charge for exact repeat orders placed within 12 months of the previous order.   Repeat orders placed outside of the 12 month timeframe will be charged a new set up fee. 
  • New customers will be required to prepay via credit card on first order.  Net 30 terms are standard following your first order.  
  • All catalog prices are on an S.